Shipping policy

All our coffees are roasted to order.

Orders are shipped within 1-2 business days from our roastery in Denmark.

International Shipping: Customs, Duties & Taxes

International shipping rates cover shipping charges only. Please note that duties, taxes and carrier brokerage fees are not included in your order amount at checkout. Duties and taxes may be due to the parcel carrier upon delivery. These fees will be assessed by the parcel carrier, and must be paid by the order recipient. Customs policies vary widely from country to country; please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


UK customs & VAT

For all customers ordering from the UK:

Your shopping experience with us might change due to Brexit. As we are located in Denmark, you might therefore be charged duties/VAT for some products in your order upon arrival.

Duties and taxes

The duties/taxes will depend on the value of the shipment and the products in the shipment.

Both VAT and duty on coffee is zero-rated. This means that these fees will not be charged when you order coffee from us, except on shipping fees.

General thresholds for goods from the EU:

  • for orders up to 135 GBP, standard VAT of 20% will apply (except on coffee).
  • for orders over 135 GBP additional duties/taxes may apply. Please note that La Cabra does not have any control over these fees and cannot advise as to what the costs will be.Transit time

Also note that, due to additional customs processes, you might experience a slight delay in the delivery of your parcel.

If you have any questions about your order, please contact our us at info@pomacoffee.com. We respond to customer inquiries within 24 hours on all weekdays (Mon - Fri).

Please note: Poma Coffee cannot be held responsible for delays caused by any of our carriers. Poma Coffee has no control over any customs or import duties that could be levied when the parcel reaches your destination country and for which you will be liable. These customs charges can also cause delays.